Collection of Information

We collect personal and health information necessary to provide you with quality healthcare services. This includes your contact details, medical history, assessment results, treatment notes, and billing information. Information is collected directly from you, your referrer, and other healthcare providers involved in your care.

Use and Disclosure

Your information is used to:

• Provide healthcare services and treatment

• Communicate with you and your healthcare team

• Process payments and insurance claims

• Meet our professional and legal obligations

We may disclose your information to other healthcare providers, insurers (with your consent), and as required by law. We do not sell or share your information for marketing purposes.

Security and Access

Your information is stored securely in accordance with Australian Privacy Principles. You have the right to access and request correction of your personal information. Electronic records are password-protected and physical records are stored securely.

Retention

Records are retained in accordance with professional registration requirements and Queensland health record retention guidelines.

Contact

For privacy concerns or to access your records, contact our reception team. This policy complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.