Lockyer Valley Allied Health - Cancellation Policy

We understand that cancellations or missed appointments may occur for a variety of reasons. We also recognize that we consistently have other clients seeking appointments, and your timely cancellation allows us to offer that appointment slot to someone else who needs our services.

Cancellation fees are administrative fees related to both the reservation of your therapy time slot and the administrative work completed prior to your session.

Cancellation Categories

Cancellation with Notice: Defined as cancelling before midday the business day before your appointment. No fee applies.

Cancellation with Short Notice: Defined as cancelling after midday, the day before your appointment. A fee of $80 is applied to cover the clinician's time. This fee may be waived if we successfully fill your appointment slot.

Late Cancellation or Non-Attendance: Defined as cancelling within 2 hours of your session, or failing to attend without notice. Full session fee applies.

Our Commitment

We appreciate your understanding that timely cancellations help us serve our community better by allowing other clients to access the care they need. Thank you for your cooperation in helping us maintain efficient scheduling for all our clients.

For any questions about this policy or to discuss exceptional circumstances, please contact our reception team.